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IT Operations Manager

IT Operations Manager

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  • Job type:

    Full Time

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  • Published:

    25 days ago

  • Contact email:

  • Consultant:

    Louise O'Meara

Job description

IT Operations Manager / Dublin / Permanent 

About Your New Role

  • You will be responsible for overseeing daily operations and performance of the technical support team
  • You will be manageing ticket queues and prioritise escalations based on established SLAs and resource availability
  • You will be managing the device repair process
  • You will be determining project requirements and work schedules
  • You will be liaising with team members, management, and clients to ensure tickets and projects are completed to standard
  • You will be identifying risks and forming contingency plans
  • You will be determining improvements to delivery and output
  • You will be writing progress reports and delivering presentations to the relevant stakeholders

What Skills You Need

  • 5+ years' experience in a similar role
  • Previous technical leadership experience
  • In depth experience with MDM systems e.g. InTune and Jamf
  • Proven track record in delivering on customer expectations and operational support
  • Capable of building strong positive long-term relationships with client stakeholders
  • Able to create analytical reports 
  • Experience with device repairs
  • Able to build rapport and trust while being able to influence and respectfully challenge clients to meet their best interests

What's on Offer

  • Permanent position
  • Competitive salary and benefits

What's Next

  • Apply now by clicking the "Apply Now" button, or contact Louise - / 01 474 4643
  • Or if this role isn't quite right for you, but you are looking for something similar, get in touch!

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