Head of Customer Experience
About Your New Employer
- Join a leading company at the forefront of helping customers make data-informed choices to control their energy usage.
- This company has grown from 42 to 140 employees in less than 4 years and continues to expand.
- Committed to sustainable energy solutions, including solar PV, energy storage, and EV charging.
About Your New Job
- As the Head of Customer Excellence, you will develop and implement customer service and experience strategies that align with business goals.
- Lead and manage a team of 6, ensuring they are equipped to provide exceptional customer service.
- Enhance customer service processes to improve the entire customer journey, from acquisition through renewal and beyond.
- Work closely with sales, marketing, and other teams to ensure a seamless customer experience.
- Utilise data analytics to generate actionable insights for continuous improvement.
What Skills You Need
- 5-10 years’ experience in strategic customer service roles, ideally in the energy sector or similar, with experience in the growth phase of an organisation.
- Proven ability to manage, coach, and mentor teams.
- Hands-on experience with Salesforce CRM.
- Ability to develop and implement customer-centric strategies.
- Strong ability to analyse customer metrics and create actionable plans.
What’s on Offer
- Competitive Salary: €85k - €95k
- Performance Bonus: 10% performance-related bonus.
- Comprehensive Benefits: Death in service benefit, income protection, EAP, 23 days holidays, laptop/phone, flexible/hybrid work model.
- Post-Probation Benefits: Health insurance, pension, gym membership, support for further study/education.
What’s Next
- Apply now by clicking the “Apply Now" button or email me, Ella Flanagan eflanagan@sigmar.ie
Why Apply Through Sigmar?
- We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
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