Location: South Dublin (Hybrid – minimum 3 days onsite)
Salary: €85,000–€95,000 plus bonus and comprehensive benefits
Job Summary
An exciting new opportunity has arisen for an experienced Head of Customer Excellence to join a rapidly growing organisation in the energy sector. This is a full-time, hybrid role based in South Dublin with a highly competitive salary and benefits package.
About Your New Company
This well-established energy solutions company is at the forefront of the energy transition, with a strong focus on sustainability, innovation, and customer empowerment. Experiencing significant organic and acquisitive growth, the company has trebled its workforce in the past four years and continues to expand across Ireland. It fosters a collaborative culture focused on belonging, innovation, and delivering exceptional service.
About Your New Job
As Head of Customer Excellence, you will:
Lead and manage a team responsible for the full customer journey from pre-contract through post-sale support.
Develop and execute customer service strategies that drive operational efficiency and superior customer experiences.
Work closely with Marketing to enhance acquisition and retention strategies.
Analyse customer metrics to generate actionable insights for Sales and wider commercial teams.
Support organisational growth initiatives by embedding a customer-first culture across all operations.
Implement continuous improvement initiatives based on customer feedback and CRM insights (Salesforce platform).
What You Need
To be successful in this role, you will need:
5–10 years' experience in senior customer operations or customer excellence roles, preferably in the energy sector or related industries.
Demonstrated experience managing teams in high-growth or transformation environments.
Strong strategic leadership skills combined with a hands-on operational approach.
Experience working with CRM systems, ideally Salesforce.
A commercial mindset, excellent problem-solving abilities, and strong interpersonal skills.
What’s On Offer
Salary €85,000–€95,000 depending on experience
10% performance-related bonus
23 days annual leave
Income Protection and Death in Service benefits
Employee Assistance Programme (EAP)
Company laptop and phone
Flexible hybrid working structure (minimum 3 days onsite)
Post-probation benefits include:
Private health insurance
Pension contributions
Paid professional subscriptions
Gym membership support
Support for further education and development
What’s Next
Apply now by clicking the “Apply Now" button or contact me, jbreslin@sigmar.ie. If the job isn’t quite right but you are looking for something similar, please get in touch.
