Dublin City Centre
9 days ago
About Your New Employer
Our client is a revolutionary Health & Nutritional Company who are dedicated to improving the health of everyone by providing them with an affordable and comprehensive daily nutrition that supports gut health, immunity, energy levels, focus and recovery, yet is gentle on the body. Their supplements are incredibly popular with athletes, celebrities and regular people all over the world and due to their success in the DACH Regions, they are looking for a number of German speaking Customer Success Administrators. These positions are 100% remote in Ireland.
About Your New Job
- You will handle and carefully respond to all customer inquiries ranging from product questions to order status to subscription.
- Communicate with customers via their preferred channel including email, phone, and live chat.
- Research and problem solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
- Take ownership of problems and see them through to full resolution.
- Hit and maintain target goals for various KPIs including response time, customer satisfaction, quality assurance and retention.
What Skills You Need
- Fluent German and English
- 2-4 years of experience working in a customer-focused role
- High self-motivation and ability to take initiative on your own
What’s On Offer
- Base salary of €40,000
- Company bonus
- 20 days A/L
- Contribution towards your home office
Apply now by clicking the “Apply Now" button or call me, Sandra on 01 - 4744608
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