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German Speaking Collection Accounts Assistant

German Speaking Collection Accounts Assistant

Job description

About Your New Employer

  • A worldwide premier organization are seeking a German speaking Collection Accounts Assistant to join their team in Cork.
  • With resorts at destinations around the globe, the succesful candiate with be responsible for servicing and collection of past due loans and maintenance fee accounts as assigned. 

About Your New Job

  • Communicate with owners by telephone, email, fax and post when account becomes past due, requesting payment, and follow up on all promises received and accounts that have not been reached on initial call.
  • Discuss with owners possible resolutions to bring their account back into good standing and advice owners of consequences of non payment.
  • Review specific account situations and support and advise owners on all related issues, such as late fees, historical payments, past and future usage, methods of payment and payment plans.
  • Liaise with internal and external departments regarding servicing and collections. Ensure follow up on all account issues and ensure that records are kept accurate and up-to-date in the relevant systems.
  • Ensure that overdue letters for loans and maintenance fees are sent to owners and assist in the preparation, printing, co-ordination and mailing of these and other correspondence relating to the collection and revocation process.
  • Liaise with bank and credit card companies to obtain credit card authorization code to manually overwrite charges when required.
  • Ensure all owners data (credit card details and personal data) is secure and saved as per PCI and PII guidelines.
  • Responding and helping with ‘Payment’ overflow calls from owner services, when required.
  • Translate documentation, when required.

What Skills You Need

  • Previous administration experience in a simalar role is required.
  • Fluent in English and German 
  • Excellent verbal and written skills 


What’s on Offer

  • Starting salary at €24k 
  • Pension
  • Healthcare
  • Hybrid Working options 


What’s Next

  • Apply now by clicking the “Apply Now" button or call me Kim on 021 2359145 or email
  • Or if the job isn’t quite right but you are looking for something similar, please get in touch

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