Entry Level Customer Service Insurance

  • €28,000
  • South Dublin, Republic of Ireland

About Your New Employer:

Our client who are an online insurance intermediary are seeking a Customer Care Executive, to join their South Dublin office on a permanent contract.

About Your New Job:

  • Provide a level of service to customers, which is best in class standard across the market
  • Drive to continuously improve performance through KPI’s and quality measures.
  • Promote good attitudes and strong team spirit within the group.
  • Escalate issues as necessary to line manager.
  • Ensure all regulations are adhered to and agreements are fully complied with.
  • Process all required transactions in accordance with company process.
  • Accuracy of data and transaction processing within the role.
  • Advice given to customer must be of specific and accurate nature at all times.
  • Participate in cross training to develop multi skills required for departmental goals and vision.
  • Commit to studying for industry exams and use supports given by company to develop educationally.

Who you are:

  • Result driven, with the ambition to meet and exceed targets
  • Excellent communication skills, including verbal, written & listening
  • Self-motivated, enthusiastic, solution focused
  • Customer centric with a passion for ‘wowing’ customers
  • Good telephony and organisational skills with the ability to multitask.
  • Strong initiative and ability to work in a busy fast paced environment
  • Confidence to make decisions
  • Ability to work effectively in a team environment
  • A positive, innovative attitude with the ability to handle new assignments and projects with an open mind
  • 1+ year of customer service experience within a fast-paced, call centre environment
  • Good PC Skills -Relay, MS Excel, Insurer Websites 
  • Practical knowledge of Personal Lines Insurance is desirable

What is on offer:

  • Pension
  • Bonus
  • Healthcare
  • Full support to assist in completion of Insurance Industry Exams.

What’s Next:

Apply now by clicking the “Apply Now" button or call me, Karl O’Connell on 01-4744633 or e-mail me on koconnell@sigmar.ie

Or if the job is not quite right but you are looking for something similar, please get in touch.

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