Customer Service Representative
Location: Galway City (East)
Type of contract: Permanent
This is a role based on site for the first 6 months and then reverts to a hybrid working opportunity of 3 days on site, 2 days from home.
About Your New Employer
- This job opportunity is with an Irish owned company with over 300 employees across Galway, Kildare, Dublin and Cork. The majority of employees are in Galway.
- The prospects for this company are excellent and it has seen a healthy growth in revenue over the last number of years.
About Your New Customer Service Job
- Develop good business relationships with new and existing customers (this role does not involve cold calling, you will only deal with people who are already customers).
- Processing customer purchase orders and queries.
- Manage and process customer queries by both phone and email.
- Inform customers on the technical benefits of the products.
- Work and support external sales colleagues to ensure high level of customer service for customers.
- Stay up to date on product knowledge and keeping up to date on product material.
- Weekly and Monthly reporting through SAP.
(A more detailed job description is available on request).
What Skills/Experience You Need
- Experienced in a similar customer service role, dealing with business customers.
- Technical and or Production experience is a distinct advantage but not essential.
- Experience of working within distribution, supply chain, medical or pharma related industries would be beneficial.
- Confidence to discuss the benefits and features of products (full training and support of the department will be given).
- Good communication, organisational and administration skills.
- Ability & Desire to deliver first class customer service.
What’s on Offer
- Company benefits that include an annual bonus, pension, healthcare, excellent career development opportunities, subsidized canteen, educational assistance and free parking.
Why Apply Through Sigmar?
- I’ll help you with managing your job hunt, strengthening your CV and if I get you an interview with one of my clients I’ll spend time giving you as much preparation as you need!
- I’ll also be able to provide you with an overview of the jobs market within your industry and help you tailor your job search.
- You will also gain access to exclusive jobs that are not advertised elsewhere or with any other agencies.
What’s Next
- Apply now by clicking the “Apply Now" button or call me, Louisa Poinboeuf at louisa@sigmar.ie or 091 455 308.
- Or if the job isn’t quite right but you are looking for something similar, please get in touch!
