Job description

About Your New Employer:

Your new employer, a global facility provider company, is looking for a new Customer Service Manager for the Munster area. If you’re customer focused, a problem solver with extensive customer service team management experience then this the right opportunity for you.

About Your New Job:

• Lead and motivate Munster customer service rep team
• Ensure customer issues/queries are expertly handled to ensure customer satisfaction
• Build and maintain excellent customer relationships
• Continuously keep customers updated on regulations and procedures
• Liaise with all teams to ensure maximum efficiency and report regular team achievements
• Involvement in recruitment processes and staff appraisal
• Set KPIs/goals for customer service team while prepping weekly/monthly reports
• Travel to customers for renewals/escalated issues/contracts etc.
• Act as first point of contact for HR related functions
• Involve in customer service strategy and delivery
• Manage weekly payroll (training provided)

What you’ll need:

• Ability to work within Munster on the road
• 2 years’ previous experience managing teams
• Excellent understanding of customer service functions and technology
• Ideal candidate will be customer focused with outstanding communication skills
• Leadership and motivational skills
• Enjoys working in a high pressure, changing environment
• Initiative and creativity
• Excellent decision-making skills and ability to multi-task
• Flexibility to work some weekends/answer calls/emails as needed

What’s On Offer?

• €45k Salary DOE
• Daily lunch allowance, phone, laptop
• Flexible working
• Mon – Fri (with exceptions)

What’s Next

• Apply now by clicking the “Apply Now" button or contact me, Meadhbh de Barra at mdebarra@sigmar.ie/021-2359140.

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities, please let us know. For further information please refer to the Privacy Statement on our website.