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Customer Service Manager - field based

Customer Service Manager - field based

Job description

About Your New Employer:

Your new employer, a global facility provider company, is looking for a new Customer Service Manager for the Munster area. If you’re customer focused, a problem solver with extensive customer service team management experience then this the right opportunity for you.


About Your New Job:

  • Lead and motivate Munster customer service rep team
  • Ensure customer issues/queries are expertly handled to ensure customer satisfaction
  • Build and maintain excellent customer relationships
  • Continuously keep customers updated on regulations and procedures
  • Liaise with all teams to ensure maximum efficiency and report regular team achievements
  • Involvement in recruitment processes and staff appraisal
  • Set KPIs/goals for customer service team while prepping weekly/monthly reports
  • Travel to customers for renewals/escalated issues/contracts etc.
  • Act as first point of contact for HR related functions
  • Involve in customer service strategy and delivery
  • Manage weekly payroll (training provided)


What you’ll need:

  • Ability to work within Munster on the road
  • 2 years’ previous experience managing teams
  • Excellent understanding of customer service functions and technology
  • Ideal candidate will be customer focused with outstanding communication skills
  • Leadership and motivational skills
  • Enjoys working in a high pressure, changing environment
  • Initiative and creativity
  • Excellent decision-making skills and ability to multi-task
  • Flexibility to work some weekends/answer calls/emails as needed


What’s On Offer?

  • €45k Salary DOE
  • Daily lunch allowance, phone, laptop
  • Flexible working
  • Mon – Fri (with exceptions)


What’s Next

  • Apply now by clicking the “Apply Now" button or contact me, Meadhbh de Barra at


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