This role will be part of a team of four people, CS Manager plus three CS executives. The Company has invested in new software that greatly improves our transparency on order visibility and ultimately our lead-times for our customers. We believe in being a customer led business and would welcome a new member that would follow that principle.
The Company have grown consistently over the last five years, invested heavily in Capital equipment and software are and is very positive about our future and growth. The Core tasks involved are as follows:
- Answering phones, taking messages, and dealing with emails.
- Placing new and repeat orders on the Label Traxx MIS system and/or Siteline (Customer Portal Ordering system).
- Looking after allocated accounts and liaising with customers in relation to order requirements, delivery dates and general day to day demands of such customers.
- Sending order confirmations via email to customers.
- Job ticket preparation & forwarding to Production.
- Docket filing and management of CS related data.
- Obsoleting dockets – remove plates and ensure that files are deleted from system in Design Dept.
- Checking Batched (print planning software) for potential late orders or jobs potentially at-risk and dealing with that via CS Manager.
- Collecting/Controlling samples for Sales and Customers.
- Assisting Sales Reps and Customers with queries over the phone.
- Managing outbound post.
- Any other customer service-related tasks that arise from time to time.
- Office – always maintain a clean and efficient working environment.
- We welcome enthusiastic, authentic and optimistic values in our Team.
