Customer Excellence Manager

Customer Excellence Manager

📍 Location: East Wall, Dublin 3 | Hybrid/Flexible Working
💰 Salary: €69K - €81K + Comprehensive Benefits
📅 Hours: 9:00 AM – 5:30 PM

Why This Role? What’s In It for You?

If you're looking for a role where you can drive real cultural change, shape customer engagement strategies, and have a lasting impact, this is it. This isn't just about improving processes—it's about transforming the way a major organisation thinks about customer experience.

You'll be in a leadership position with the autonomy to design and execute customer excellence programs, influence senior stakeholders, and create a best-in-class customer-first culture.

✅ Be a Leader in Transformation – Drive change at a high level while still working hands-on with teams.
✅ Work with Purpose – Your work will directly support Ireland’s transition to a net-zero future.
✅ Enjoy Flexibility – A hybrid working model lets you balance work and life in a way that suits you.
✅ Advance Your Career – Mentorship, training, and career development opportunities built-in.
✅ Benefit from a Strong Team Culture – A workplace where courage, care, drive, and trust guide everything we do.

What You’ll Be Doing

This isn’t a "keep-the-lights-on" role—it’s for someone who wants to challenge the status quo and drive meaningful change. You will:

✔ Design & Implement a Customer-Centric Service Model – Create new ways of working that embed customer needs into every part of the business.
✔ Lead Cultural Transformation – Influence teams at all levels, fostering a customer-first mindset across the organisation.
✔ Develop & Deliver Training & Engagement Programs – Ensure employees have the tools and knowledge to provide exceptional customer experiences.
✔ Champion Customer Communication – Work across teams to develop effective messaging and outreach strategies.
✔ Drive Continuous Improvement – Define and measure key success metrics to track and enhance customer satisfaction.

Who We’re Looking For

This role isn’t for everyone. If you’re someone who wants to tick boxes and keep things as they are, this isn’t the right fit.

We need someone who is:

🔹 An experienced leader in customer transformation – You’ve led customer-centric change initiatives before and understand what it takes to make them successful.
🔹 A strong communicator and influencer – You’re confident in engaging with teams at all levels, from frontline employees to senior executives.
🔹 A strategic thinker who executes – You can balance big-picture planning with hands-on implementation.
🔹 A data-driven decision-maker – You know how to measure success, generate insights, and use them to refine strategies.
🔹 Resilient and results-focused – You thrive in fast-paced environments where delivering real impact is key.

✅ Essential Experience & Skills:

• Proven track record in customer experience, service transformation, or culture change programs.
• Experience in designing and delivering training or employee engagement strategies.
• Strong project management skills—you can juggle multiple initiatives effectively.
• Third-level qualification in HR, Marketing, Communications, or Business (or equivalent work experience).

📝 How to Apply
Ready to take the next step? Click “Apply Now” or email your CV and cover letter to jbreslin@sigmar.ie.

Why Apply Through Sigmar?
We help manage your job hunt, strengthen your interview skills, and tidy up your CV. We provide an overview of the job market in your industry and help tailor your job search.

Take the next step and join a team dedicated to operational excellence!