Our client are looking for a Manager, who will lead, motivate and manage a highly skilled Customer Service Team. Our client are a national organisation who provide excellent service to their members.
About Your New Job:
- Manage the Contact Centre team to ensure premium levels of service delivery and customer satisfaction.
- Achieve Operational KPI's through effective management of call centre.
- Manage and lead Customer Service Agents, ensuring they are following protocol, hitting targets and performance metrics.
- Responsible for SLA's, forecasting, service delivery, response time, customer rapport.
- Other duties to be advised if successful.
Your experience:
Experienced in managing contact centre customer service operational teams required.
- APA or CIP qualification is a distinct advantage
- Drive, adaptable, confident, strong team management and leadership skills.
- Strong analytical skills with the ability to identify and communicate key trends.
- Excellent proficiency in all Microsoft Office software.
What will you get in your next job?
- Competitive salary
- Bonus, pension, income protections, membership discounts.
- Opportunities for growth and development.
- Hybrid working policy with flexibility between office and home location.
Apply now by clicking the Apply now button.
Please note, you will not be considered if you do not have Call Centre Management experience and oversee applicants / Stamp 1G visa's can be considered at this time.
