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Banking Customer Services Official

Banking Customer Services Official

Job description

Banking Customer Services Official    Permanent           €28k-€30k + Benefits

Our client is the leading non-bank employer in the country and is going from strength to strength with great opportunities for future development.

Good Business Grads will be considered.

Key Responsibilities    

  • Answering a high volume of telephone calls per day.  Adhering at all times to the relevant data protection guidelines.
  • Actioning customer requests, i.e. change of bank details, due date requests, change of address, statements etc. within the relevant turnaround times. 
  • Dealing with customer complaints; both verbal and written. Ensuring that customer complaints are accurately recorded and dealt with in accordance with the relevant complaints procedure. 
  • Processing direct debit mandates received and update bank details.
  • Manually taking payments via debit card facility re: settlements/payments and arrears.

    Requirements:

    • Previous experience working in a customer service environment
    • APA in Loans and Regulations or working towards qualification is desirable
    • Excellent interpersonal skills, including a good telephone manner and ability to work as part of a small team
    • Ability to communicate with customers and dealers in a professional manner.
    • Display strong administrative capabilities 

    What’s on Offer

    • Along with the salary there is and excellent benefits package that includes Health Insurance, Bonus and Travel to work schemes.
    • Great potential for future development.

    What’s Next

    Apply now by clicking the “Apply Now" button or call me, Paul O'Riordan on 4744663 or e-mail me on poriordan@sigmar.ie

    Or if the job isn’t quite right but you are looking for something similar, please get in touch

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