đź“Ť Location: Based in Mullan, Co. Monaghan
🕒 Hours: Monday–Friday | 35–39 hours per week | Half-day Friday (4.5-day week)
💶 Salary: €30,000 – €33,000 per annum (paid weekly)
🏢 Office-based (potential accommodation support available)
About the Role
We’re seeking an Account Manager (Customer Service) to join a dynamic lighting design and manufacturing team. You will be the first point of contact for clients across the UK, US, and Ireland—handling enquiries via email and phone, managing a shared inbox, and updating systems to support design and production. Structured training over six weeks ensures you’ll build deep expertise in our processes and offerings.
This role is well-suited to someone who enjoys being part of a collaborative team, values consistency in their work, and is looking to build long-term expertise in a client support environment.
Key Responsibilities
Client Liaison: Respond to enquiries by email and phone (predominantly email-based)
Inbox Management: Maintain a busy shared inbox with a 2-hour response expectation
Cross-Team Coordination: Liaise daily with design and production teams to progress orders
System Updates: Keep CRM and Sage systems accurate and up to date
Field Support: Provide administrative support to a team of 8 field managers
Service Excellence: Deliver outstanding client service for commercial, architectural, and residential projects
Requirements
Proven administration or call-centre experience
Strong organisational and time-management skills
Confident verbal and written communication in English
Comfortable in a fast-paced, detail-oriented role
Experience with CRM systems; Sage CRM is desirable but not essential
📢 Note: A French-speaking version of this role is also available.
Why Join Us?
Competitive Salary: €30,000 – €33,000 (paid weekly)
Work-Life Balance: Half-day Fridays for a 4.5-day week
Comprehensive Training: Six weeks of structured onboarding
Team Culture: Young, bubbly, and supportive environment (team in late 20s–30s)
Facilities: Fob entry/clock-in system for streamlined time tracking
Stability: Long-term role with strong potential for continued responsibility
Accommodation Support: Potential assistance for those relocating
Application Process
Initial Phone Interview (15 minutes)
On-site Interview in Mullan, Co. Monaghan
What’s Next
Apply now by clicking the “Apply Now” button or email jbreslin@sigmar.ie. If this opportunity isn’t the perfect fit but you’re seeking something similar, please do get in touch.
