Connecting...

CLevel Customer Success

Job description

Customer Success Manager - Enterprise

About Your New Employer

You will be working with a team who are totally committed to the success of their customers who are global brand names. Are you ready to join this company who is growing at a rapid pace !

What is the job?
As a Customer Success Manager you will be responsible for:

  • Proactively own and manage the success of a portfolio of global enterprise-level customers
  • Responsible for the successful deployment and business adoption of the platform across your portfolio of customers
  • Create success plans for your customers and positively influence to ensure adoption, expansion and loyalty.
  • Be an expert on the Platform, with a deep understanding of their technology and content
  • Consult with customers on their strategy and drive change across their organisation
  • Build and maintain relationships at the executive level by conducting regular Executive Business Reviews with customer champions in the C-suite and executive leadership
  • Develop and maintain product expertise, including best practices to provide value to customers
  • Represent the Voice of the Customer and share your customer expertise with the Product and Engineering teams to drive platform improvements and contribute to the product roadmap

What does the job need?

  • 8+ years of B2B SaaS customer success or consulting experience working with global enterprise-level customers
  • Experience leading a team.
  • Always seeks continuous improvement, has drive, ambition and great positive attitude
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Previous experience managing a revenue portfolio of enterprise-level customers

Whats on offer:

  • A competitive base salary + bonus + excellent benefits
  • Room to develop your career

Whats Next
Looking for more info? Call Marie in Sigmar on 021 4847133
Ready to apply? Hit the reply now button and send me a CV or send it to modriscoll@sigmar.ie directly

Why Apply Through Sigmar?
- We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV.
- We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search
- Gain access to exclusive roles that are not advertised elsewhere

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.