French Account Manager

Job description

French Customer Success

Working for an expanding company who are looking for a French Customer Success Lead or Account Manager. You take a consultative approach to uncovering clients’ business challenges and act as a trusted partner to advise clients on how to best use the company’s products.

Job Duties include:

  • Own a book of business of Partner accounts, be a trusted partner and consultant, and help them grow by demonstrating the opportunities available through their business and advertising solutions
  • Take accountability for the success of users assigned to you, their satisfaction and the value they get from their products
  • Constantly strive to expand their clients’ product usage through thoughtful onboarding and ongoing training and workshops
  • Leverage data to identify gaps that clients may have in running their businesses as efficiently as possible, and act on providing solutions to help them improve
  • Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback
  • Identify opportunities to improve our current processes, tools, reporting, and documentation
  • Work closely with our sales, product, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer

Job Skills/Qualifications required:

  • Fluent in French
  • 5+ years’ experience in Customer Success or Account Management from a tech company.
  • Experience in researching and analyzing user needs, intents, and business cases.
  • Project Management
  • Successful track record in meeting and exceeding revenue/ client retention and client satisfaction KPIs.

Excellent Salary package available

Please email your CV to or call Marie on 021-4847133 to discuss the role further.

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