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Senior Technical Trainer

  • Location:

    Cork

  • Contact email:

    Racheldevlin@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    +353212359145

  • Job type:

    Full Time

  • Job ref:

    RDe241289

  • Salary:

    €60,000 - 70,000

  • Published:

    10 days ago

  • Contact email:

    Racheldevlin@sigmar.ie

  • Consultant:

    Rachel Devlin

Job description

Senior Technical Trainer - Cork/Remote - €70,000 

About your new employer:

  • IT Security Company
  • Established in 1985 

About your new role: 

  • You will deliver high-quality virtual and in-person technical training in line with industry-recognized best practices to the support team
  • You will design and expand training and development programs based on the needs of the organization and the individual
  • You will be responsible for creating an onboarding training program for new Technical Support employees globally
  • You will conduct an annual Training Needs Analysis (TNA) with all teams
  • You will monitor the KPIs for training issues, including: Cost per training day, training days delivered 
  • You will work closely with the Product Management, Support Readiness, Subject Matter Experts on producing technical training materials

What you will need:

  • 5+ years of experience developing content for technical training, computer-based training, and within a formalized training role
  • Recent experience building and delivering educational resources
  • Hands-on experience using and/or teaching Network and Security technologies, including: Routing, Switching, Anti-spam, Anti-Malware, Firewall, Endpoint securities
  • Experience supporting virtual platforms (VMWare, Hyper-V, Xen) or Cloud platforms (AWS, Azure, Google)
  • Ability to assess technical requirements and propose appropriate solutions
  • Exceptional interpersonal and communication skills - both spoken and written English (proficiency in additional languages is a plus)
  • Excellent organizational and time-management skills 

What's on offer:

  • €70,000 DOE
  • Remote work but may be required to go into office based in Cork City from time to time
  • Permanent position 

Why Apply Through Sigmar?

  • We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
  • We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search
  • Gain access to exclusive roles that are not advertised elsewhere

Click "Apply now" or contact Rachel on racheldevlin@sigmar.ie / 021-2359145 for more information

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