Customer Support Engineer

  • Location:

    Dublin City Centre

  • Contact email:

  • Sector:


  • Contact phone:


  • Job type:

    Full Time

  • Job ref:


  • Salary:

    €61,000 - 87,000

  • Published:

    19 days ago

  • Contact email:

  • Consultant:

    Rachel Devlin

Job description

Senior Customer Support Engineer  - Hybrid/Dublin - €61-87,000

About your new employer:

  • Multinational Technology Company 
  • Founded in 1911 in New York 
  • Has operations in over 170 countries worldwide

What you will be doing:

  • Take the lead in managing customer escalations and be comfortable holding customer facing meetings on short notice
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Reproduce customer environments and test and validate fixes and workarounds
  • Liaise between customers, technical pre-sales, sales teams and the product development team
  • Effectively communicate customer feedback and feature requirements to Engineering and Product Management
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Record and track all issues in the ticketing system from open to resolution
  • Generate knowledge base articles based on FAQs etc. 

What you will need: 

  • 5+ years experience in Technical Support or similar roles 
  • Strong understanding of Windows and Linux/Unix operating systems (Linux CLI)
  • Public Cloud knowledge - AWS, Azure 
  • Virtualization technologies experience (VMware, VirtualBox, Hyper-V)
  • Containerization exposure within Docker ideally
  • Good understanding of OpenShift / Kubernetes, Ideally OCP and Operators
  • Product knowledge – Turbonomic, AI powered application management software

What's on offer:

  • Full-time, Permanent position
  • Hybrid work options 
  • Up to €87,000 DOE 

Why Apply Through Sigmar?

  • We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
  • We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search
  • Gain access to exclusive roles that are not advertised elsewhere

Click "Apply now" or contact Rachel on / 021-2359145 for more informa

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