Connecting...

Customer Support Engineer

  • Location:

    Dublin City Centre

  • Contact email:

    Racheldevlin@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    +353212359145

  • Job type:

    Full Time

  • Job ref:

    RDeSCSEL8

  • Salary:

    €61,000 - 87,000

  • Published:

    19 days ago

  • Contact email:

    Racheldevlin@sigmar.ie

  • Consultant:

    Rachel Devlin

Job description

Senior Customer Support Engineer  - Hybrid/Dublin - €61-87,000

About your new employer:

  • Multinational Technology Company 
  • Founded in 1911 in New York 
  • Has operations in over 170 countries worldwide

What you will be doing:

  • Take the lead in managing customer escalations and be comfortable holding customer facing meetings on short notice
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Reproduce customer environments and test and validate fixes and workarounds
  • Liaise between customers, technical pre-sales, sales teams and the product development team
  • Effectively communicate customer feedback and feature requirements to Engineering and Product Management
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Record and track all issues in the ticketing system from open to resolution
  • Generate knowledge base articles based on FAQs etc. 

What you will need: 

  • 5+ years experience in Technical Support or similar roles 
  • Strong understanding of Windows and Linux/Unix operating systems (Linux CLI)
  • Public Cloud knowledge - AWS, Azure 
  • Virtualization technologies experience (VMware, VirtualBox, Hyper-V)
  • Containerization exposure within Docker ideally
  • Good understanding of OpenShift / Kubernetes, Ideally OCP and Operators
  • Product knowledge – Turbonomic, AI powered application management software

What's on offer:

  • Full-time, Permanent position
  • Hybrid work options 
  • Up to €87,000 DOE 

Why Apply Through Sigmar?

  • We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
  • We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search
  • Gain access to exclusive roles that are not advertised elsewhere

Click "Apply now" or contact Rachel on racheldevlin@sigmar.ie / 021-2359145 for more informa

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.