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Support Engineer

  • Location:

    Dublin South

  • Contact email:

    lomeara@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    +35314744686

  • Job type:

    Full Time

  • Job ref:

    LOMITCSE33

  • Salary:

    €36,000 - 50,000

  • Published:

    24 days ago

  • Contact email:

    lomeara@sigmar.ie

  • Consultant:

    Louise O'Meara

Job description

Customer Support Engineer / Dublin / Permanent / €36,000-€50,000



About Your New Employer

  • leading cloud platform and cognitive solutions company
  • largest technology and consulting employer in the world
  • clients in 170 countries

About Your New Job

  • Take ownership of customer issues and see problems through to resolution
  • Take the lead in managing customer escalations
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Reproduce customer environments and test and validate fixes and workarounds
  • Act as a liaison between customers, technical pre-sales, sales teams and the product development team
  • Effectively communicate customer feedback and feature requirements to Engineering and Product Management
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and tracking of all issues in our ticketing system from open to resolution

What Skills You Need

  • 1-3 years of experience in technical support
  • Working knowledge of Linux systems and virtualization technologies
  • Linux CLI – Basic understanding in using Linux CLI
  • Basic Public Cloud knowledge - top level understanding of what is Public Cloud, What does AWS and Azure provide
  • Good understanding of virtualization - VMware, Hyper-V, Virtualbox

What's on Offer

  • Salary up to €50,000 (DOE)
  • Hybrid working options
  • Generous benefits

Why Apply Through Sigmar?

  • We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
  • We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search
  • Gain access to exclusive roles that are not advertised elsewhere

 


What's Next

  • Apply now by clicking the "Apply Now" buttons, or contact Louise - lomeara@sigmar.ie / 01 474 4622
  • Or if this role isn't quite right for you, but you are looking for something similar, get in touch!

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