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Incident Management Advisor

  • Location:

    Dublin City Centre

  • Contact email:

    Racheldevlin@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    +353212359145

  • Job type:

    Full Time

  • Job ref:

    RDeINMNGR6668

  • Salary:

    Negotiable

  • Published:

    8 days ago

  • Contact email:

    Racheldevlin@sigmar.ie

  • Consultant:

    Rachel Devlin

Job description

Incident Management Advisor  - Dublin - 6 month FTC - €45-55,000 

About your new employer: 

  • One of the leading Financial Service providers in Ireland!
  • Established in 1973 

What you will be doing:

  • You will provide all IT and Business departments with a high quality Incident Management process.
  • You will manage all channels for staff to escalate high impacting incidents – JIRA, phone & mailbox
  • You will monitor Incident SLAs, KPIs and EWIs
  • You will assess all Major Incidents against Regulatory Reporting Guidelines
  • You will produce Service Reports for Senior IT Management and business
  • Provide out of hours on call Incident Management Support

What you will need:

  • 2 years’ experience in an Incident Management role or Third level qualification in an IT related discipline
  • ITIL V3/4 certification 
  • Strong knowledge of MS office 
  • Experience of working the banking sector is also an advantage
  • Excellent written and spoken English 

What's on offer:

  • €40-55,000 DOE 
  • 6 month FTC 

Why Apply Through Sigmar?

  • We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
  • We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search
  • Gain access to exclusive roles that are not advertised elsewhere

Click "Apply now" or contact Rachel on racheldevlin@sigmar.ie / 021-2359145 for more information 

Or if this role isn't quite what you're looking for, but you're looking for something similar, get in touch!

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