Knowledge Management Analyst

  • Location:

    Dublin City Centre

  • Contact email:

  • Sector:


  • Contact phone:


  • Job type:

    Full Time

  • Job ref:


  • Salary:

    €40,000 - 55,000

  • Published:

    10 days ago

  • Contact email:

  • Consultant:

    Louise O'Meara

Job description

Knowledge Management Analyst / Dublin / €55,000 / Permanent / Full-time

About Your New Employer

  • Founded in Dublin
  • Multinational SaaS Company
  • World's fastest growing social recognition and continuous performance management platform

About Your New Job

  • You will oversee Review & Maintenance of the knowledgebase, including but not limited to the following activities: 
  • Management of knowledge materials life-cycle, includes end-user and Client facing material (creation, curation, archiving) 
  • Provide reporting on data derived from the use of the system to drive decision making on further development 
  • Research & identify future potential opportunities for Knowledge Management, using available resources 
  • Connect to various stakeholder sets to understand how the knowledgebase provides the best possible experience & support to users 
  • Work with both end-user, client and 3rd party facing teams to encourage and develop their proactive involvement in the creation and update of knowledge articles 

What Skills You Need

  • 4+ years’ experience working with knowledge management systems and leading knowledge development projects 
  • ITIL foundation certification/QQI/Knowledge management certificates or diploma’s or relevant work experience 
  • Excellent written and spoken English
  • High standard and mindset of Customer Experience focus  
  • Technical writing background desirable

What's on Offer

  • Salary €40,000-€55,000
  • Range of generous benefits
  • Remote/Hybrid working options

What's Next

  • Apply now by clicking the "Apply Now" button or contact Louise - / 01 4744622
  • Or if this role isn't quite right for you but you are looking for something similar, get in touch and we can help you find what you're looking for!

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