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Desktop Support Specialist

  • Location:

    Dublin City Centre

  • Contact email:

    lomeara@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    +35314744686

  • Job type:

    Full Time

  • Job ref:

    LOMITS456

  • Salary:

    €35,000 - 38,000

  • Published:

    19 days ago

  • Contact email:

    lomeara@sigmar.ie

  • Consultant:

    Louise O'Meara

Job description

Level 2 Desktop Support / Dublin (remote options) / €38,000 / Permanent 

About Your New Employer:

  • Our client is one of Ireland's leading corporate law firms
  • They have over 100 partners 
  • They have spent over 100 years at the centre of corporate Ireland
  • Our client is constantly ranked number one in the Irish market and also on a European level

About Your New Job:

  • You will be the first point of escalation for the IT Service Desk Analysts on all products and services
  • You will directly resolve all escalated calls or escalate to Level 3 where necessary
  • You will create and update useful IT Service Desk guidance and procedure notes to support organic knowledge share
  • You will be a key involvement in the training and mentoring of new and existing IT Service Desk staff
  • You will provide additional cover to 1st Line analysts when required to ensure that the Service Desk KPIs are met
  • You will take ownership of incidents and requests throughout their lifecycle and track Incidents and requests to conclusion in line with SLAs and quality standards
  • You will keep up-to-date on service delivery sector trends, developments and the associated opportunities and contribute to the development of plans to exploit those trends to improve the IT service delivery to the firm

What Skills You Need:

  • Certification or diploma in IT or related subject
  • Knowledge of working within an ITIL environment
  • Familiarity with an ITSM tool
  • Experience working with Windows 10, Active Directory, MS Office suite, MS Exchange, VPN technologies, Skype for Business, Zoom, Teams, experience of legal specific software would be an advantage – iManage, Bighand, Comparedocs
  • Experience of adhering to and achieving/exceeding SLA’s

What's on Offer:

  • €35,000 - €38,000
  • Range of benefits
  • Exciting opportunity to be part of a busy IT department

Why Apply Through Sigmar?

  • We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
  • We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search
  • Gain access to exclusive roles that are not advertised elsewhere

If interested contact Louise - lomeara@sigmar.ie / 01-4744622

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