IT Service Desk Analyst

  • Location:

    Dublin City Centre

  • Contact email:

  • Sector:


  • Contact phone:


  • Job type:

    Full Time

  • Job ref:


  • Salary:

    €35,000 - 38,000

  • Published:

    about 1 year ago

  • Contact email:

  • Consultant:

    Rachel Devlin

Job description

IT Service Desk Analyst - Dublin - Permanent - €35-38,000

My client is a professional service firm, looking for a Level 2 Desktop Support Analyst to join their team. They have 6 international offices and have over 900 employees.

What you will be doing:

  • Provides day-to-day Service Desk support (2nd line duties) to all staff. 
  • First point of escalation point for incidents that cannot be resolved by the 1st Line Service Desk Analysts. In turn, you will liaise with/escalate issues to other teams within IT teams (L3 Support) or 3rd Party providers where appropriate
  • Key involvement in the training and mentoring of new and existing IT Service Desk staff
  • Take ownership of incidents and requests throughout their lifecycle and track Incidents and requests to conclusion in line with SLAs and quality standards
  • Provide onsite support between 8.30am -18.00 as part of a rota, and to be part of an out of hours support rota
  • Keep up-to-date on service delivery sector trends, developments and the associated opportunities

What you will need:

  • Certification or diploma in IT or related subject
  • Knowledge of working within an ITIL environment
  • Experience in a Managed Service Provider or legal firm is beneficial
  • Familiarity with an ITSM tool essential
  • Experience working with Windows 10, Active Directory, MS Office suite, MS Exchange, VPN technologies, Skype for Business, Zoom, Teams
  • Knowledge of legal specific software would be an advantage – iManage, Bighand, Comparedocs
  • Analytical troubleshooting skills
  • Experience of adhering to and achieving/exceeding SLA’s
  • Ability to work in a challenging environment with changing priorities/deadlines
  • Excellent communication skills across all mediums i.e. telephone, email, IM and in-person

Why Apply Through Sigmar? 

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Contact Rachel on / 021-2359145 for more information

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