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IT Support Engineer

  • Location:

    Cork

  • Contact email:

    lomeara@sigmar.ie

  • Sector:

    Technical Support

  • Contact phone:

    +35314744686

  • Job type:

    Full Time

  • Job ref:

    LOMITE124

  • Salary:

    €40,000 - 50,000

  • Published:

    5 days ago

  • Contact email:

    lomeara@sigmar.ie

Job description

Technical Support Engineer / €50,000 / Permanent / Cork (remote options available)

What you will be doing:

  • Work as part of a pod of engineers who are responsible for resolving customers’ product issues via phone, email and chat
  • Build a strong and demonstrable knowledge of company's products
  • Solve problems and deliver a top-quality support experience to customers which will in turn drive customer loyalty and advocacy
  • Collaborate with the next tier of Support and other departments
  • Perform technical training and presentations of software and processes to other staff.
  • Mentor and share information with colleagues to increase the knowledge in the team
  • Create online help content to document helpful solutions for customers & colleagues
  • Actively contribute to the development of new or changed processes and procedures

What you will need:

  • Experience of supporting customers via phone & email within an IT environment
  • Fluent English and business level Italian language skills required
  • Demonstrable knowledge of fundamentals of networking and systems principles including DNS, DHCP, VLANs, Subnetting, Routing Protocols, Email, SSO, Client Security and Antivirus
  • Experience in troubleshooting protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
  • Troubleshooting using Wireshark or similar for packet captures
  • Knowledge of Virtualization, Linux and Windows systems
  • Professional certifications from Cisco, Microsoft, Sophos, ICS2, GIAC, Network+ etc. desirable
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues

If interested, contact Louise - lomeara@sigmar.ie or 01-4744622

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