IT Support Engineer

  • Location:


  • Contact email:

  • Sector:

    Technical Support

  • Contact phone:


  • Job type:

    Full Time

  • Job ref:


  • Salary:

    €40,000 - 50,000

  • Published:

    5 days ago

  • Contact email:

Job description

Technical Support Engineer / €50,000 / Permanent / Cork (remote options available)

What you will be doing:

  • Work as part of a pod of engineers who are responsible for resolving customers’ product issues via phone, email and chat
  • Build a strong and demonstrable knowledge of company's products
  • Solve problems and deliver a top-quality support experience to customers which will in turn drive customer loyalty and advocacy
  • Collaborate with the next tier of Support and other departments
  • Perform technical training and presentations of software and processes to other staff.
  • Mentor and share information with colleagues to increase the knowledge in the team
  • Create online help content to document helpful solutions for customers & colleagues
  • Actively contribute to the development of new or changed processes and procedures

What you will need:

  • Experience of supporting customers via phone & email within an IT environment
  • Fluent English and business level Italian language skills required
  • Demonstrable knowledge of fundamentals of networking and systems principles including DNS, DHCP, VLANs, Subnetting, Routing Protocols, Email, SSO, Client Security and Antivirus
  • Experience in troubleshooting protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
  • Troubleshooting using Wireshark or similar for packet captures
  • Knowledge of Virtualization, Linux and Windows systems
  • Professional certifications from Cisco, Microsoft, Sophos, ICS2, GIAC, Network+ etc. desirable
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues

If interested, contact Louise - or 01-4744622

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.