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Application Support

  • Location:

    Dublin City Centre

  • Contact email:

    Racheldevlin@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    +353212359145

  • Job type:

    Full Time

  • Job ref:

    RDeAPSG

  • Salary:

    €28,000 - 35,000

  • Published:

    13 days ago

  • Contact email:

    Racheldevlin@sigmar.ie

Job description

Application Support - Dublin - €28-35,000 DOE - 12 month FTC

My client is looking for an Application Support Analyst to join their team

What you will be doing:

  • Collaborate with end users to optimise the performance and efficiency of business processes
  • Documenting and resolving any system issues
  • Escalate queries to Developers & Product Owners as required
  • Responding to customer support queries, logged via email and service requests
  • Manage tickets to meet agreed SLAs

What you will need:

  • Bachelors degree or relevant experience (1-2 years minimum in a similar role)
  • Knowledge of databases, particularly SQL server / my SQL 
  • Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics
  • CRM knowledge is desired but not essential
  • Understanding of inventory & warehouse processes is an advantage
  • Excellent communication / relationship building skills 

For more information, please contact Rachel on racheldevlin@sigmar.ie or 021-2359145

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