Mortgage Services Executive

Job description

Mortgage Customer Services Executives                                      Permanent             

Dublin                                                                                             €35K TO €45K DOE

The Mortgage Executive is responsible for working closely with mortgage arrears customers in identifying and implementing appropriate solutions on arrears cases.

Key Responsibilities

  • Contacting arrears customers directly to discuss possible long term sustainable resolutions to the mortgage arrears situation.
  • Establishing positive engagement and developing excellent customer relationships.
  • Dealing appropriately and empathetically with challenging arrears situations.
  • Explaining to borrowers the importance of prioritising the mortgage over secondary debt held.
  • Effectively managing a log of cases with a view to ensuring that the borrowers are directed towards the most appropriate solution for their circumstances.


  • 5 years previous experience in Residential Mortgages and/or an Operational Environment.
  • Strong negotiator with the ability to reach appropriate solutions on challenging arrears cases.
  • Ability to assess a borrower’s circumstances including analysis of previous payment patterns and performance of Alternative Repayment Arrangements.
  • Ability to identify and articulately discuss and explain appropriate and borrower specific solutions to the mortgage arrears situation.

Please contact Paul O'Riordan about this and other many Financial Sevices opportunities that I have on at the moment on 4744663 or e-mail me on

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