Claims Manager

Job description

Looking for an experienced Claims Manager to work for a leading Insurance company in Galway. In this role, you will be responsible for managing and leading a busy claims team.

Key responsibilities:

  • Develop strategies and initiatives for motivating and engaging the claims teams to provide a best-in-class service to our customers
  • Deliver on individual goals and objectives linked to the department and company strategy
  • Provide management oversight & direction to the claims teams on fair adjudication of claims across all business lines
  • Provide  the Executive Committee with regular reports and analytics on the performance in the claims function
  • Lead the process of claims team resource and shift planning, continuously refining and fine-tuning to ensure we consistently meet fluctuations in demand
  • Provide leadership to the team on recruitment, selection, onboarding & induction training of new recruits to the team
  • Ensure all complaints are handled fairly, efficiently and in line with regulatory requirements and take ownership of the resolution of escalated, complex or contentious issues or complaints
  • Work with the claims team managers to analyze complaints, errors and team performance to identify trends or address shortfalls in service delivery and take corrective action
  • Lead the implementation of governance and oversight processes within the claims function.

Key requirements:

  • At least four years experience in a direct head of/department manager role within an insurance claims department
  • Demonstrated record of leading teams to consistently exceed targets in quality claims handling metrics
  • Strong working knowledge of insurance regulation is a critical requirement of this role
  • Excellent verbal and written communication skills
  • An ethical approach, integrity, and the highest standard of professionalism
  • Proficiency in MS Office applications; in particular MS Excel (intermediate / advanced), Word, PowerPoint and Visio
  • Analysis and reporting capability; experience in analyzing data, summarizing claims and operational performance and reporting to management or executive committees
  • Experience delivering presentations to groups an advantage
  • CIP qualification (or equivalent) is a minimum requirement of this role
  • Other relevant insurance, compliance, project management or process improvement qualifications a distinct advantage.

If you are interested in this claims manager role, please send your resume to or call me on 091 455 300 for more information.


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