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Helpdesk Administrator

  • Location:

    Galway

  • Contact email:

    Racheldevlin@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    +353212359145

  • Job type:

    Full Time

  • Job ref:

    RDeHDGW

  • Salary:

    €32,000 - 35,000

  • Published:

    22 days ago

  • Contact email:

    Racheldevlin@sigmar.ie

Job description

IT Helpdesk Administrator - Galway - €35,000 

What you will be doing:

  • Support and assist the IT team with managing JIRA ticket system 
  • Investigate and prioritise reported issues 
  • Set up new Helpdesk members
  • Assign tickets to relevent team members 
  • Log any helpdesk activities 
  • Report to IT manager daily - compile reports on tickets

What you will need:

  • Experience in Helpdesk Administration 
  • Good background in IT 
  • Knowledge of Helpdesk software (particularly JIRA)
  • Excellent writen and verbal communication skills 

For more information on this job, contact Rachel on racheldevlin@sigmar.ie / 021-2359145

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