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Network Support Engineer - German Speaking

  • Location:

    Cork

  • Contact email:

    Racheldevlin@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    +353212359145

  • Job type:

    Full Time

  • Job ref:

    RDeGERTS

  • Salary:

    €40,000 - 55,000

  • Published:

    2 days ago

  • Contact email:

    Racheldevlin@sigmar.ie

Job description

Technical Support Engineer (German Speaking) - Permanent - Remote

My client is an IT Security Company looking for a Technical Support Engineer (German Speaking) to join their team. Remote work but may be required to go into office based in Cork City from time to time. 

What you will be doing: 

  • Work as part of a team of engineers who are responsible for resolving customers’ product issues via phone, email and chat
  • Collaborate with the next tier of Support and other departments  within the company
  • Actively contribute to the development of new or changed processes and procedures
  • Create online help content to document helpful solutions for our customers & colleagues
  • Perform technical training and presentations of software and processes to other employees
  • Deliver a top-quality support experience to our customers when solving problems which will in turn drive customer loyalty and advocacy

What you will need:

  • Fluent English and business level German language skills required
  • Knowledge of fundamentals of networking and systems principles including DNS, DHCP, VLANs, Subnetting, Routing Protocols, Email, SSO, Client Security and Antivirus
  • Experience in troubleshooting protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
  • Previous experience of supporting customers via phone & email within an IT environment
  • Know how to frame and understand a customer issue and troubleshoot it through to resolution   
  • Network Security experience would be advantageous 
  • Professional certifications from Cisco, Microsoft, Sophos, ICS2, GIAC, Network+ etc. not essential but desirable

Contact Rachel on 021-2359145 / racheldevlin@sigmar.ie for more information 

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