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Google Platform Analyst

  • Location:

    Dublin City Centre

  • Contact email:

    mstewart@sigmar.ie

  • Sector:

    German

  • Contact phone:

    +35314744600

  • Job type:

    Full Time

  • Job ref:

    GTPA

  • Salary:

    €32,000

  • Published:

    6 days ago

  • Contact email:

    mstewart@sigmar.ie

Job description

We are seeking a German Quality Analyst to join one of our partner firms.

Salary: €32k

Key Responsbilities: 

  • Conduct remote & live contact quality audits for assigned team
  • Share feedback with production agents on audited contacts
  • Review analysis of client satisfaction survey and calibration with internal team on dis-satisfaction reasons.

Requirements:

  • BA/BS degree in Business or Business management, or 3+ years equivalent experience- 3+ years equivalent experience in a Digital operations to help enforce business policies and guidelines or similar, experience in generating and analyzing report from excel)
  • Excellent organizational and analytical skills
  • Excellent verbal and written communication skills
  • Fluency in German is essential 

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