We are seeking a German Quality Analyst to join one of our partner firms.
- Conduct remote & live contact quality audits for assigned team
- Share feedback with production agents on audited contacts
- Review analysis of client satisfaction survey and calibration with internal team on dis-satisfaction reasons.
- BA/BS degree in Business or Business management, or 3+ years equivalent experience- 3+ years equivalent experience in a Digital operations to help enforce business policies and guidelines or similar, experience in generating and analyzing report from excel)
- Excellent organizational and analytical skills
- Excellent verbal and written communication skills
- Fluency in German is essential
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