German Customer Success
Working for an expanding company who are looking for a German Customer Success Lead or Account Manager. You take a consultative approach to uncovering clients’ business challenges and act as a trusted partner to advise clients on how to best use the company’s products.
Job Duties include:
- Own a book of business of Partner accounts, be a trusted partner and consultant, and help them grow by demonstrating the opportunities available through their business and advertising solutions
- Take accountability for the success of users assigned to you, their satisfaction and the value they get from their products
- Constantly strive to expand their clients’ product usage through thoughtful onboarding and ongoing training and workshops
- Leverage data to identify gaps that clients may have in running their businesses as efficiently as possible, and act on providing solutions to help them improve
- Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback
- Identify opportunities to improve our current processes, tools, reporting, and documentation
- Work closely with our sales, product, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer
Job Skills/Qualifications required:
- Fluent in German
- 5+ years’ experience in Customer Success or Account Management from a tech company.
- Experience in researching and analyzing user needs, intents, and business cases.
- Project Management
- Successful track record in meeting and exceeding revenue/ client retention and client satisfaction KPIs.
Excellent Salary package available
Please email your CV to firstname.lastname@example.org or call Marie on 021-4847133 to discuss the role further.
Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.