Call Centre Manager Cork
Working with a leading company in their industry who are looking to recruit a TCall Centre Manager/Inbound Sales Manager to lead and mentor the team to achieve and exceed common and shared goals
- To carry out the day to day team management of the Cork Contact Centre
- Develop culture aspiration in terms of sales and customer service approach and collaborative working.
- Lead and Mentor a team of outbound internal sales people to achieve and exceed common and shared goals
- Management of the inbound Call Centre to ensure that our customers receive best in class customer service
- Ensure Revenue and Margin budgets are achieved, ensure all emails / inbound calls are answered in a timely manner
- Develop expertise in the team in problem solving and innovative thinking
- Ensure activity levels and gateway KPIS’s are achieved by the Internal Sales team including but not limited to outbound calling, quote targets and conversion levels
- Ensure Internal Sales Executives form collaborative relationships with field sales & store network
- Carry out coaching calls with each team member and setting improvement targets
- Ensure all inbound operators are trained to give best in class customer service
- Performance manage all identified issues
- Conduct monthly 1-2-1 meetings with each team member to identify development needs and conduct formal appraisals as required
- Provide monthly sales reports to timeframes and complete all admin
Skills & Experience required:
• Previous Experience as an Internal Sales Manager or Contact Centre Manager
• Minimum of 4 years’ people management experience
• Proven background of managing Sales and Service Advisors and developing performance
• Excellent Planning, organisational and communication skills
• Sales skills – demonstration of sales process. especially questioning, closing and negotiation
• Strong commercial acumen with the ability to implement change
Please email your CV to firstname.lastname@example.org or call Marie on 021-4847133 to discuss the role in further detail.
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