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Team Leader

  • Location:

    Dublin City Centre

  • Contact email:

    mstewart@sigmar.ie

  • Sector:

    German

  • Contact phone:

    +35314744600

  • Job type:

    Full Time

  • Job ref:

    CGPTL

  • Salary:

    €35,000 - 39,000

  • Published:

    15 days ago

  • Contact email:

    mstewart@sigmar.ie

Job description

This is an opportunity for an experienced team leader to join one of Ireland's largest vendors, and to work alongside one of the most successful tech firms in the world. 

Salary: €39k 

Responsbilities: 

  • Leading a team of customer service personelle 
  • Managing individuals and the teams KPI's 
  • Holding motivation, coaching and development sessions 
  • Reviewing and improving work procedures and processes in order to boost productivity, service levels, and customer satisfaction.

Requirements: 

  • BA/BS degree in Business or Business management, or 5+ years equivalent experience
  • B2B and B2C experience
  • 2-3 years of total relevant work experience in International Customer Service of which at least 1 year of experience leading teams
  • Fluent in German and English 

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