Connecting...

Technical Support Engineer

Job description

Technical Support Engineer

Providing technical support to the Customer Support team, R&D Engineering Team, External Suppliers and Customers

Responsibilities

  • Investigate customer issues/queries that require a technical understanding of software, hardware and systems
  • Liaise between the R&D team and first line customer support on issues requiring deep technical knowledge
  • Provide training to first line customer support team on new features/functions
  • Fix bugs
  • Work with suppliers to address technical issues

 Skills/Qualifications

  • Technician level - certificate or basic degree in Computer Science, Electronic and Software systems
  • Must be able to understand and code in multiple languages: JavaScript, Java, C, Python, SQL, C#
  • Must have excellent diagnostic skills
  • Must have experience with Linux OS, MacOS and Windows operating systems
  • Must have very good communication skills and conflict management skills
  • Must be able to work on own initiative
  • Knowledge of embedded systems and Always-on Enterprise applications

 

To apply for this position please contact Catherina at Sigmar Recruitment T: +353 91 749261 E:  cforde@sigmar.ie

 

All applications will be treated with the strictest of confidence.  Sigmar will never forward your CV to a third party without prior consent

 

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.