French Customer Success
Working for an expanding company who are looking for a French Customer Success Lead or Account Manager. You take a consultative approach to uncovering clients’ business challenges and act as a trusted partner to advise clients on how to best use the company’s products.
Job Duties include:
- Own a book of business of Partner accounts, be a trusted partner and consultant, and help them grow by demonstrating the opportunities available through their business and advertising solutions
- Take accountability for the success of users assigned to you, their satisfaction and the value they get from their products
- Constantly strive to expand their clients’ product usage through thoughtful onboarding and ongoing training and workshops
- Leverage data to identify gaps that clients may have in running their businesses as efficiently as possible, and act on providing solutions to help them improve
- Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback
- Identify opportunities to improve our current processes, tools, reporting, and documentation
- Work closely with our sales, product, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer
Job Skills/Qualifications required:
- Fluent in French
- 5+ years’ experience in Customer Success or Account Management from a tech company.
- Experience in researching and analyzing user needs, intents, and business cases.
- Project Management
- Successful track record in meeting and exceeding revenue/ client retention and client satisfaction KPIs.
Excellent Salary package available
Please email your CV to firstname.lastname@example.org or call Marie on 021-4847133 to discuss the role further.
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