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German L2

Job description

German- Tech Support Eng

Galway

Working with a global company who are looking to recruit a German Technical Support Analyst to join their team. The successful candidate must have a technical qualification in Computer Engineering/Computer Science/Electronics/IT. 

He/She will resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and more.

Duties include:
· Develop and maintain a complete understanding of our products and ongoing releases
· Customer liaison via phone, email or remote control
· Technical fault analysis & troubleshooting
· Answer calls and e-mails in line with team KPIs
· Keep customers (external and internal) informed of the status of their helpdesk issues
· Monitor performance of installed software and hardware products
· Respond quickly to urgent issues, escalating to product development team where required
· Provide training / create documentation as needed

Skills/Experience
· Native German speaker/Fluent English
· Understanding of PC networking hardware/software concepts
· Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment
· Familiarity with SQL / MS SQL server and databases
· Ability to perform root cause analysis and replicate and test problems in multiple environments
· Familiarity with Citrix platform
· Experience with customer facing support
· Experience in the trucking industry

Excellent Salary and Benefits on offer

Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail

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