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German Customer Service

Job description

Job Title: German Customer Service

Contract type: Permanent

Location: Athlone, Westmeath

The customer service team of approx. 90 coordinators are currently working from home due to Covid 19, they will return to the office when it is safe to do so.

All inductions and training are currently taking place remotely.

Company information:

Our client’s site in Athlone is a shared service centre with approx. 360 employees. If you’re keen to learn and progress within a company this location is ideal as it is the administrative headquarters for everything outside of the Americas.

Job responsibilities:

This company has clients based in hospitals, pharmacies and clinics and as a Customer Service Coordinator you’ll be dealing with their order management, data maintenance, queries and complaints.

Skills and experience needed to apply for this role:

  • Fluency in English and German (spoken and written)
  • Min 1 year’s customer service experience (in a corporate/office environment)
  • Good computer skills, well used to working on different systems/databases
  • Professional phone manner
  • Keen to provide a good quality service to customers

Benefits: Employees are eligible for these benefits from their first day.
24 days annual leave pro-rated
Company contributory pension scheme  5%
Fully subsidised health insurance with Irish Life (employee pays the BIK)
Partly Subsidised gym membership at Regional Sports Centre - €23 per month
Partly subsidised sports and social club
4 times death in service benefit

The hours will be either 7:15 – 4pm Mon – Thurs and 7:15 – 3pm Friday or 8:15 – 5pm Mon – Thurs and 8:15 – 4pm Friday.

For further info with no commitment to apply, feel free to contact Louisa Poinboeuf at louisa@sigmar.ie or 091 455 308.

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