Service Desk Engineer - Italian
Working with a fast growing Global Services company who are actively looking to recruit a Support/Service Desk Engineer to provide support for a wide range of topics including forgotten password to a major system incidents.
• To provide technical IT Help Desk analysis and solutions to customers.
• Analyse and resolve end-user IT faults
• Assess and resolve customer IT queries for First line support
• Identify and escalate complicated or specialised situations requiring urgent attention
• Monitor and update call logging system, ensuring customers receive top level service
• Excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems.
Skills and Experience required:
- Fluent Italian and English
- 3rd level IT related degree desirable
- MCP and Microsoft software certification desirable
- Excellent communication skills with the ability to support clients remotely
- Understanding of Microsoft Active Directory and ITIL framework
- Previous 1st Line experience
Please email your CV to email@example.com or call Marie on 021-4847133 to discuss the role in further detail
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