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Contact Center Agent - Financial Services

  • Location:

    Dublin City Centre

  • Contact email:

    elang@sigmar.ie

  • Sector:

    Banking & Finance

  • Contact phone:

    +35319619709

  • Job type:

    Part Time

  • Job ref:

    EVLELPT2021

  • Salary:

    Negotiable

  • Published:

    17 days ago

  • Contact email:

    elang@sigmar.ie

Job description

A Global Wealth and Asset Management company in Dublin's city Centre is looking for motivated candidates with excellent customer service focus for a part-time role. The working hours are ca. 20 - 30 hours per week (Monday to Friday in the late morning and early afternoon) and can be discussed individually. 

What are your responsibilities?

  • You will answer customer queries over the phone as well as via email.
  • You take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business. 
  • You perform administration tasks on behalf of the customer such as transaction requests, account amendments, etc.
  • You explain products & services as well as provide guidance on tools and sources of information to empower customers to self-serve.
  • You promote the brand to drive revenue opportunities for the business. 
  • You constantly provide feedback to management on what improvements can be made.

What are the requirements?

  • You have a passion for customer service in financial services.
  • You can handle customer queries in a fast-paced environment.
  • You are a great team player.
  • You must be fluent in both written and spoken English as your clients will be UK based.
  • You have a good attention to detail.

If this opportunity is interesting for you, please apply today and we will be in touch soon with the next stage of the process.

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