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Customer Services Team Leader

Job description

Customer Services Team Leader             Permanent                                          €40,000

Join a rapidly expanding organisation to support the Head of Lending Operations in the development, mentorship and motivation of a team of executives.

My client supports a remote working policy therefore while the office is Dublin based this role can be fulfilled from any location provided a candidate is available to travel to Dublin occasionally.

Responsibilities 

  • Ensure all daily customer service activities are performed within agreed SLA’s.
  • Sign off on all refunds, early settlement, restructures- ensuring calculations are correct and that correct approvals have been obtained for the action.
  • Managing the end of loan activities and Values have been booked correctly and transfer of title of the asset is correct.  
  • Manage the submission of monthly data files to Central Credit Bureau with a focus on data quality to ensure the bank is not subject to any monetary fines or data breach sanctions.

Requirements

  • 3-5 years’ experience in finance, accounting or asset finance industry at a supervisor level.
  • Knowledge of asset finance products and end of lease solutions.
  • Experience as team leader managing at minimum 2 direct reports.
  • Highly proficiency in excel financial calculations.
  • Minimum Degree level education in a relevant discipline.

Contact Paul O'Riordan on 4744663 or e-mail:poriordan@sigmar.ie for a confidential discussion.

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