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Service Delivery Manager

  • Location:

    Cork

  • Contact email:

    Slehane@sigmar.ie

  • Sector:

    IT

  • Contact phone:

    +353214315770

  • Job type:

    Full Time

  • Job ref:

    SLe235704

  • Salary:

    €55,000 - 65,000

  • Published:

    26 days ago

  • Contact email:

    Slehane@sigmar.ie

  • Consultant:

    Simon Lehane

Job description

This is an opportunity to join a global IT Services company as a Service Delivery Manager. In this position you will actively contributing to the overall success and strategic growth of the company. The key requirement for this job is to deliver outstanding service to your clients. This job offers a salary of €60k+ as well as a benefits package including healthcare and a pension contribution.

The Job:

  • Achieve agreed annual budget objectives and manage P&L.
  • Achieve monthly financial SLA’s.
  • Create and develop an account development strategy.
  • Manage change control processes.
  • Ensure agreed targets are being met.
  • Help Team Leads to improve and evolve service delivery.
  • Act as Senior On Site Manager for escalation purposes.
  • Suggest and implement improvements.

The Person:

  • Several years’ experience in a similar position.
  • Experienced with the ITIL framework.
  • Ability to function as an operational solution architect.
  • Ability to communicate with C-Level and senior stakeholders.

For more information, please call Simon Lehane on 021-4847132, email slehane@sigmar.ie or apply below.

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