Mortgage Resolution & Restructuring Executive

Job description

The Mortgage Resolution & Restructuring team are responsible for working closely with mortgage arrears customers in identifying and implementing appropriate solutions on arrears cases.

Key Responsibilities  for the role:

  • Contacting customers in arrears directly to discuss possible long term sustainable resolutions to the mortgage arrears situation.
  • Develop excellent customer relationships to be able to deal appropriately with challenging arrears situations.
  • Complete detailed Standard Financial Statements with Borrowers over the phone ensuring a high level of attention to detail is maintained.
  • Challenge borrowers on items of expenditure that are above or below the acceptable levels.
  • Explain to borrowers the importance of prioritizing the mortgage and urging them to restructure secondary debt.
  • Identify and understand customers’ previous payment history and analysing the current income and expenditure profile.
  • Carrying out detailed assessments of the customers’ current financial profile and making suitable recommendations.

Experience for the role:

  • Minimum 2 years in mortgage resolution/restructures/SFS experience within an ASU environment.
  • Experience with loans arrears/commercial lending arrears is also acceptable.


  • 3-4 Years Credit restructuring/resolution role to include borrower contact.
  • Strong negotiation skills.
  • Experience of working in an environment where several systems and databases are being accessed/used at the same time

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