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CX Design Specialist

  • Location:

    Dublin City Centre

  • Contact email:

    gwallis@sigmar.ie

  • Sector:

    Sales

  • Job type:

    Full Time

  • Job ref:

    GWCXS

  • Salary:

    €60,000 - 70,000

  • Published:

    13 days ago

  • Contact email:

    gwallis@sigmar.ie

  • Consultant:

    Grace Wallis

Job description

My client is a leading provider of financial services in Ireland and they are looking to hire a CX Design Specialist. 

This position will join the Marketing Intelligence team and work to drive innovative data-driven strategies and solutions to improve value for customers. 

This role will form part of the Centre of Excellence for CX with a focus on Service Design.

The Job: 

  • Map out the full customer lifecycle journey 
  • Support new initiatives around CX 
  • Influence internal stakeholders to increase focus on CX
  • Execute on commercial initiatives using CX methodologies and tools.

Requirements: 

  • 3-5 years' experience in CX design 
  • Experience mapping customer journeys 
  • Experience generating and reacting to Net Promotor Scores 
  • Financial services experience would be great but not essential 

To find out more please send a CV to Grace at gwallis@sigmar.ie. If you don't have a CV ready to go, no problem just reach out to me by email or give me a call on +353 1 961 9717. 

 

 

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