Mortgage Customer Services Executive

Job description

Customer Services Executives                                      Permanent             

South Dublin                                                                €38K TO €45K DOE

The role is also primarily responsible for assisting in ensuring the services for Redemptions, Rate Changes, Product Switching, Insurances, Statementing and Complaints Handling are executed in an accurate and efficient manner. 

Key Responsibilities      

  • Assist in the management of all complaints received from customers.  
  • Assist with the process of ensuring that Interest Rate changes are processed correctly and in a timely manner.
  • Assist the Customer Services Manager in ensuring that customer requests for Redemptions and Product Switching are handled quickly.
  • Assist tin Managing the MARP Appeals process. 
  • Maintain a full understanding of the mortgage business, in particular detailed knowledge of the underwriting criteria, detailed knowledge of the Terms and Conditions in the Mortgage Offer Letter.


  • At least 3 years experience in a similar role within financial services, with good knowledge of general banking products, mortgage lending processes and an understanding of terminology and issues in the sector.
  • QFA/APA Diploma is desirable.
  • Good keyboard and PC skills with good knowledge of Excel and Word including mail merge.

Please contact Paul O'Riordan about this and other many Financial Sevices opportunities that I have on at the moment on 4744663 or e-mail me on

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