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Customer Service(pharma)-French&Dutch.

Job description

Customer Service Agent (Pharmaceutical Industry)- French & Dutch

Cork

A Pharmaceutical company based in Cork are looking to hire experienced a Customer Service Agent (Pharmaceutical Industry)- French & Dutch

Customer Service Agent (Pharmaceutical Industry)- French & Dutch will be responsible for professionally responding to medical/pharmaceutical inquiries from Health Care Providers (HCP), patients and other customers.

Job Responsibilities

  • Responsible for documenting all customer interactions in the appropriate computer system in French and Dutch
  • Handle calls requesting product information from HCPs and the general public.
  • Answer calls in a courteous, professional manner with predefined answers/resources.
  • Handle queries from customers by providing balanced, accurate and non-promotional information.
  • Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate procedures.
  • Accurately record all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.

Job Requirements

  • Fluency in BOTH French and Dutch languages- must be able to read/write in French AND Dutch
  • Third level qualification in relevant field
  • 2+ years knowledge of service centre/call centre or medical information operational experience
  • Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner

 

For a confidential discussion on this please contact Marie on 021 4847 133 or email modriscoll@sigmar.ie

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