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Credit Control

Job description

Maintenance and management of patient debtor accounts Ensure timely collection of payments via telephone, email and/or letter • Post and allocate payments received • Preparation of monthly reconciliations of patient debtor accounts

• Liaise and escalate any unresolved issues

• Resolve and expedite any customer queries to facilitate payment

• Deal with queries in an efficient and timely manner

• Liaise with relevant departments regarding collection activities

• Continuous review of collection procedures within relevant departments and implement policies that improve the collection of payments in advance of services

• Liaise with the claims team regarding rejected claims

• Recommend payment plans for outstanding debts in keeping with greed time frames and limits

• Provide support and cover as required to the cash collection function • Any ad hoc duties that arise

Person Specification: • Minimum 3 years relevant experience

• Excellent analytical and reconciliation skills

• Ability to prioritise tasks and meet deadlines

• Organised with excellent attention to detail

• Excellent listening, written and verbal communication skills • Capable of working independently and as part of a team

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