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German Customer Service Specialist

Job description

Job Title: Customer Service Specialist, German speaking

Location: East Galway City

Contract type: 12 month contract or potential permanent jobs available

These roles are new to the team and due to company expansion.

About the company:

This company is a global Medical Technology company with offices and sites globally. They have offices in Galway city which are open- plan, collaborative and friendly! This organisation has a very good reputation for offering training and internal career advancement opportunities. They also offer competitve salaries and benefits.

About the Job:   

The Customer Service Specialist Job is responsible for tasks including order processing, problem solving, administration support for the commercial sales team and logistical support for internal departments and external customers (eg Clinics, Hospitals etc).

  • Process all orders (received primarily by email, with some also received via phone, fax or directly through the online system)
  • Communicate proactively with internal and external customers regarding their order status.
  • Review customer's ongoing orders daily.
  • Investigate and resolve order processing issues.
  • Communicate with various departments to support the delivery of an excellent customer service.

The experience you'll need:

  • Proficiency in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
  • Strong Customer Service/problem solving experience within in an office/corporate environment.
  • Work independently and as part of a team
  • Work effectively in a fast-paced environment with changing priorities
  • SAP or other ERP system experience a significant advantage
  • Previous customer service experience 
  • Fluency in English and German are essential

If  you're not ready to apply but have some questions about the role, please feel free to contact Louisa Poinboeuf at Sigmar Recruitment T: +353 91 455308 E: louisa@sigmar.ie

All applications will be treated with the strictest of confidence.  Sigmar will never forward your CV to a third party without your prior consent.

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