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Financial Services Manager

  • Location:

    Dublin City Centre

  • Contact email:

    jkendall@sigmar.ie

  • Sector:

    Banking & Finance

  • Contact phone:

    014744600

  • Job type:

    Full Time

  • Job ref:

    JK1229

  • Salary:

    €40,000 - 50,000

  • Published:

    12 days ago

  • Contact email:

    jkendall@sigmar.ie

Job description

The Financial Services Manager's job responsibilities will include the management team of 11 Financial Services Advisors covering the following areas: 

  • Provide insight and reporting on all Financial Services activities within your juristiction including:FS Complaints, Debt Recovery, Arrears, Vulnerable Customers, Insolvency, Deceased, Peps and Sanctions, Carrier Support, Account Accept Decisions, Credit review, Fraud decisions, Credit Agreements, Banking, Invoicing, Facilities and CCR Reporting.
  • Ensuring the company is compliant with all appropriate regulatory and CBI guidelines in achieving the right customer outcome and train your team as appropriate.
  • Ensure your team understands the customer’s needs and expectations, meeting these consistently through commitment to the quality framework delivering an outstanding service.
  • Escalate any compliance issues to senior management where applicable.
  • Develop strong internal and external relationships with stakeholders.
  • Successfully manage your team’s productivity by developing work schedules which lead to achieving and exceeding expected service levels.

Desired experience: 

  • Extensive experience in team management role within a Customer facing role/environment, ideally within a Financial Services organisation.
  • Ability to address poor performance quickly and effectively.
  • Excellent communication skills, both written and verbal.
  • Collections, Recoveries or a Sales background preferable.
  • Evidence of achieving and reporting on SLA’s and KPI’s.
  • An understanding of CBI and Regulatory Requirements, Data Protection, Advertising Standards Authority, Financial Services and Pensions Ombudsman, call handling regulation and business complaints and escalation processes.

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