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Technical Support - Level II (German Speaking)

Job description

Job Title: Technical Support – Tier II (German Speaking)

Location: Galway City

About the company:
Our client (a large Med Tech company) offers a great working environment and location (close to public transport) in Galway. There are plenty of opportunities to develop a career with this company or you can simply settle into your job and develop your skills and aptitudes further, the choice is yours.

Company benefits include: Pension, Healthcare, Sports & Social club, 25 days annual leave and Onsite Parking

Your Job Responsibilities:

Troubleshoot hardware and software issues for employees and third party consultants.
Set up client accounts.
Manage service desk tickets and ensure timely resolution of issues or escalation to appropriate group for additional support, while reporting back to the customer.
Adhere to escalation procedures.
Assist in training program delivery in collaboration with Application and Network Technologies.
Assist in the development of appropriate documentation, policies and procedures for training and support programs.

The skills and experience needed to do the job:

Fluency in German is essential.
Qualification in Computer Science or related discipline; or relevant work experience.
Experience of providing desktop support (computer hardware, software or network).
Understanding of the following technologies: Active Directory user functions (ADS and Exchange, Windows Operating Systems (XP, 7, 10, Server 2003/2008/2012) and Microsoft Office software (Outlook, Word, Excel, PowerPoint and Skype for Business)
Familiar with anti-virus / anti-malware programs.

If you're not ready to apply and have some questions first, please feel free to contact me at louisa@sigmar.ie or 091 455 308.

All applications will be treated with the strictest of confidence. Sigmar will never forward your CV to a third party without your prior consent.

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.