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IT Support Engineer

Job description

This is a great opportunity for an IT Support Engineer with minimum 1 year experience to join a worldwide Insurance Agency based in Galway on a permanent basis. You will work within troubleshooting and providing support to internal employees. 

What you will do: 

• Provide general IT support and maintenance to internal and external staff.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Answer all incoming phone calls helping external and internal staff with faults.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Writing procedural documentation.
• Supporting the roll-out of new applications.
• Setting up new users, accounts and profiles and dealing with password related issues.
• Prioritising and managing many open issues at one time.
• Rapidly establishing a good working relationship with customers and other professionals (e.g. multiple Department Supervisors).
• Keep abreast of new technology to ensure we are utilising the best methods for our staff. 
• To ensure that all regulatory guidelines are adhered to, for example PCI.
• To adhere to the Company’s procedure in accordance with Data Protection / GDPR.
• To support Managers to manage the key risks within your department.

What you need: 

• Previous experience of working in a 1st line support environment – Min. 1 year
• Microsoft Windows Server experience 
• Active Directory user administration.
• Experience of Avaya Telephony systems.
• Knowledge, exposure and/or competence with Exchange Management Console, Group Policy Management Console, DHCP, and/or LANDesk, would be highly advantageous.

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