Japanese Customer Services. Dublin. 28k+

Job description

Japanese Jobs in Dublin.  Japanese Customer Services.   Located in Dublin City Centre.  Salary 28-32k plus Benefits.  Permanent.


Do you speak Japanese and have customer services experience gained in an office environment preferably within IT?  Well come and work for this new Web Techy company in Dublin.

They are a Web related company with offices worldwide and they have their Irish office located in Dublin City Centre.  They are looking for a Japanese speaker for Product support and Customer Support where you will deal with customers via email, online chat and Tickets.

Responsibilities for this role will include:

  • Working as part of a busy team in the User Support Team
  • Building strong relationships with clients and assist them in their user experience
  • Dealing with technical issues via email and online chat – no tech experience required as you will be given full training
  • Working with Ticketing System
  • Offering alternative solutions where appropriate
  • Analysing content suitability and user behaviour
  • Training users on the product and advising them on best use
  • Working closely with other Departments and Product Teams
  • Administration
  • Busy and varied role

Experience required:

  • Written and spoken fluent Japanese
  • Written and spoken fluent English
  • At least 1 Years’ experience in customer services or technical support within an office environment is essential
  • University Degree a strong advantage
  • Excellent written and spoken communication skills
  • Stamp 4 Visa or EU Passport is essential for this role

Salary and Benefits:

  • This Role comes with a salary of 28-32k depending on experience
  • 25 Days Holidays
  • 10 Days Sick Leave
  • Bike to Work Scheme
  • Free Breakfast, Lunch and Snacks
  • Company Shares and Shares saving scheme
  • Health Insurance
  • Pension
  • Death in Service
  • Excellent Training – 6 weeks
  • Excellent promotional prospects

If this job would interest you and you can meet the above criteria, please email your CV to Karen Dempsey at or indeed if you know of anyone suitable who is on the lookout, feel free to pass on my email address.  

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